Fraudulent Phone Call Alert: We have been made aware that scammers may be spoofing our phone numbers to appear as though calls are coming from the credit union. Please remember: we will never call, text, or email you requesting your online banking credentials, passwords, PINs, secure access codes, or full account information. If you receive a suspicious call claiming to be from us, hang up immediately. Do not provide personal or financial information to unsolicited callers. If you are uncertain whether a call is legitimate, contact us directly using the phone number listed on our website. If you believe you may have shared sensitive information with a scammer, please contact us as soon as possible so we can help protect your accounts.
How Can We Help?
Phone Number:
Phone: 1.920.898.4232
Toll Free: 1.877.891.4232
Bank by Phone: 1.888.898.9211
Fax Numbers:
New Holstein Branch: 920.898.4113
Kiel Branch: 920.894.7504
Chilton Branch: 920.849.9220
Plymouth Branch: 920.894.7504
Contact us email Form
Please do not send; account numbers, passwords, PINs, social security numbers or any other confidential information by e-mail. Emails are monitored during regular business hours, and will be responded to as quickly as possible, if you need immediate assistance, please call 920.898.4232.
ATM & Debit Card:
To better serve you Premier Financial Credit Union has expanded ATM & Debit Card support.
To Report a Lost or Stolen ATM/Debit Card:
Business Hours: 1.920.898.4232
After Hours: 1.833.613.0444
24/7/365: PFCU Mobile App
To Report a Fraud/Non-Fraud Purchase Dispute for an ATM/Debit Card:
For Transaction (24/7/365 Support): 1.833.613.0445
ATM Dispute at PFCU ATM (Business Hours): 1.920.898.4232
To Change your ATM/Debit Card PIN:
Please call 1.800.992.3808 for 24/7/365 support.
To Request a Temporary Limit Increase, Reset PIN or Travel Notification:
Please call 1.833.613.0444 and say "Representative" for 24/7/365 support.
Download Premier Financial Credit Union's Mobile App to manage your Debit Card.
- Report a Lost/Stolen Debit Card
- Turn Debit Card On & Off
- Change PIN
- Active New Card
- Place Travel Notifications
- More
Credit Card:
Please call 1.800.240.0229 for 24/7/365 Cardholder Support.
- Report a Lost/Stolen Credit Card
- Activate New Card
- Credit Card Account Information
- Payment Options
- Billing Disputes
- Set/Change PIN
Bill Pay Member Service:
Have a question about your Bill Pay? Bill Pay Member Service can be reached at 1.833.835.2901 between the hours of 6:00 AM - 12:00 AM CT, 7 days a week, 365 days a year.